How will I receive my products?

We have a 24 hour turnaround. If your shoot is on Monday-Friday, the products will be delivered the day after the shoot. If the shoot is on Saturday or Sunday, the products will be delivered on Monday.


Photo and floor plan delivery
Once your photos (and other products in .jpg format) are ready, they will be delivered by email. The delivery email(s) will be sent to all email addresses that you have in your account. Often you will receive multiple emails with photos attached to them, depending on the amount of photos you have ordered. 

Video delivery
Unfortunately, video files are too large to attach to the delivery email(s) and have to be downloaded from your account on www.IMOTO.com. To download video files from your account, go to www.IMOTO.com > My Account > My Orders > More Options >Download all VIDEO.


How to download the MLS quality photos
How to download PRINT quality photos